Managing utilities effectively is critical for local governments striving to improve service delivery and increase operational efficiency. With SmartFusion, agencies have access to a comprehensive suite of tools that streamline billing, simplify customer interactions, and connect field operations directly to office workflows. The Utility Billing module, MyGovHub customer portal, and Mobile Work Order application work together to help municipalities deliver timely, transparent, and responsive services to their communities.

A Closer Look at the Utility Billing Module

SmartFusion’s Utility Billing module is designed with usability and flexibility in mind. It enables staff to easily access and manage customer accounts, view transaction history, and update service details without complicated processes or workarounds. Alternate addresses can be configured for seasonal residents or rental properties, and customer data is readily accessible with a built-in search function.

The Bill Run Wizard is one of the module’s most valuable tools. It simplifies the billing cycle from start to finish, offering a step-by-step workflow that tracks your progress and allows you to pause and resume as needed. Delinquency management is built in, with options to generate notices and filter aging reports based on criteria like date or amount owed. All charges are automatically posted at the end of each billing cycle, which minimizes errors and ensures timely account updates.

For municipalities that charge for services such as sanitation or sewer, SmartFusion offers a global update feature. Staff can apply changes to fixed service rates across all accounts in a single action—saving time and ensuring consistency.

Empowering Residents with MyGovHub

Today’s residents expect quick, convenient access to information. With the MyGovHub customer portal, agencies can offer online self-service features that meet those expectations and reduce inbound support requests. Once registered, residents can view and pay their bills online, enroll in e-billing, and manage multiple account types, including utilities, business licenses, property tax, and other local services.

They can also start or stop service by location, with those updates flowing directly into the SmartFusion system. This integration reduces the burden on staff and eliminates the need for duplicate data entry. Notifications can be sent by email or text, keeping residents informed and improving payment timeliness.

Field Access Made Simple with Mobile Work Orders

SmartFusion’s Mobile Work Order portal brings greater efficiency to field operations. It allows staff to manage service requests, check work order statuses, and log job details from their mobile devices. Each work order includes relevant customer information, and field staff can record start and end times, capture photos, and update the job status directly in the system.

This seamless connection between the field and office eliminates the need for paper-based updates and reduces communication delays. The platform supports real-time visibility into job progress, helping supervisors allocate resources more effectively and respond to issues faster.

Built to Support Local Government

SmartFusion is purpose-built for the public sector. Its utility tools reflect a deep understanding of how local governments operate and what they need to serve their communities well. Whether you're looking to modernize billing practices, enhance citizen engagement, or simplify field operations, SmartFusion offers a complete solution backed by responsive customer support and a trusted implementation process.

Want to see how SmartFusion can support your utility team? Watch a short demo here.